FAQ
Orders
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Orders can be made by online via our website, Whatsapp, phone or email.
You may also visit our outlet to purchase.
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For overseas delivery charges, send your enquiry by email to Lifeforce.enquiries@gmail.com or
Whatsapp to 97532455
Pricing
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Prices are in Singapore currency, exclusive of 7% GST (Goods & Services Tax).
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For overseas buyers, the published prices are FOB prices. As they enjoy GST exemption, 7% will not be added into the purchase price. Overseas buyers will have to bear all additional costs/surcharges applicable in their own countries, i.e. freight charges, import duties, etc..
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Prices quoted are primarily meant for this online store. Pricing policies may differ in our physical stores.
Payment
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For online orders, pre-pay with PAYNOW or PAYLAH to UEN No: 199601691N and email us the screenshot of the payment and goods will only be released upon bank clearance.
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Overseas payment is to be made by telegraphic transfer, with bank charges borne by customers.
Details as follow:
Company Name: Lifeforce Limbs & Rehab Pte Ltd
Bank Name: Oversea-Chinese Banking Corp Ltd
Bank Address: 181 Upper Thomson Road Singapore 574331
Bank Account: 531-047439-001
Swift Code: OCBCSGSG
Delivery
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We ship locally and internationally.
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For local mainland and NON CBD areas delivery:
- Purchase value is less than $350 - $6 delivery charge
- Purchase value is more than $3500 – free delivery
- Self Collection at Lucky Plaza outlet – free
Additional delivery charges for the following:
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Deliveries to high-security, restricted-access locations
(e.g. Airport, Changi Airfreight Ctr, Jurong Island, Jurong Port, Mindef COMCEN, PSA Terminal)
– additional charge of $10
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Deliveries to Central Business District and non-mainland Singapore,
(e.g. Sentosa Island) – additional charge of of $20
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For overseas purchases, please contact us for quotations and information on freight charges,
indicating your preferred shipping mode (air courier, air freight).
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Orders can usually be delivered within 3 working days, subject to stock availability.
Return of Goods
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Goods sold can only be returned strictly upon our company's discretion.
A re-stocking fee of between 10-30%, plus transport fees and GST (if applicable) of the purchase price may be charged.
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Defective goods are to be sent back to us for exchange within 3 working days.
Customers will have to bear the freight cost for the return.
Refund
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Refund of monies will be made via electronic fund transfer within 7 working days after an order has been cancelled or goods returned.
New Products/Product Specifications
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We make continual efforts to source for new products that are of good quality and medically graded.
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We reserve the rights to change product specifications and take down any products without prior notice.