Lateness & Cancellation Policy
We understand that changes can occur in your schedule, however, late rescheduling, cancellations, no shows and late arrivals can have a significant impact on our schedule and prevent us from serving other patients.
​
To ensure that we maintain our service delivery standards and fairness to our patients who made the effort to adhere to their appointment time slots, the following policy applies to all individuals who have made an appointment with Lifeforce Limbs & Rehab Pte Ltd (Lifeforce):
​
1. There will be a 5 minutes grace period, any later will result in cancellation of appointment. We reserve the right to cancel your appointment without prior notice once the grace period is up. If you foresee yourself reaching late, please inform us beforehand. We will consider proceeding with the appointment on a case-by-case basis.
2. There will strictly be no waiting on behalf of the patient - if patient is not here once the grace period is up, we will still cancel the appointment (even if the parent/guardian/accompanying individual is around)
​
3. Please notify us within 1 working day should you need to reschedule or cancel your appointment. This allows us to offer the slot to other patients who would like to come urgently.
​
4. We will give slot priorities to other patients, in the event of recurrent cancellations/late arrivals/late rescheduling.
​
5. While we strive to attend to each patient at their reserved time slots, please understand that some patients may require more time due to unexpected complications in their condition. We seek your kind understanding and thank you for your patience and effort to be on time in this situation. In the event that there are delays in our schedule, we will try our best to give a heads up to all.
​
We understand that from time to time, unexpected emergencies may crop up. Do feel free to reach out to us if you happen to be in such a situation and we may consider proceeding with the appointment or offering another slot on a case-by-case basis.
​
All decisions made by Lifeforce are final. Thank you for your kind understanding and cooperation.